Returns & Refunds

At Barrier Lab, we want you to feel confident in your purchase.

Due to the nature of skincare products and hygiene standards, we are unable to accept returns for opened or used products.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will review the issue and arrange a replacement or refund where appropriate.

Change of Mind

We do not offer refunds or exchanges for change of mind.

Refund Processing

Approved refunds will be processed back to the original payment method.

Please allow several business days for the refund to appear in your account depending on your bank or payment provider.

Contact

For all return or refund enquiries, contact: hello@barrierlab.com.au